Program Manager - Home Care Packages, Aged Care
16 February 2026
Toowoomba QLD, Australia
$100,000 - $105,000 + Super + Salary Sacrifice
Full Time - 38
Full Time
As a Manager - Home Care, you will lead the operational delivery, development and clinical oversight of our Home Care Package program. Reporting to the General Manager Home Services, you will drive service excellence, ensure compliance with Aged Care Quality Standards, and provide supportive leadership to Care Managers and support staff.
Your role will be central in shaping how we deliver safe, high-quality, person-centred services that enable older people to remain independent in their homes.
Responsibilities:
Lead and grow the Home Care Package program, identifying opportunities to expand services and strengthen client outcomes.
Develop and implement growth and marketing strategies tailored to Home Care.
Build a deep understanding of our value proposition and promote service uptake.
Manage intake processes and ensure individual plans are evidence-based and aligned to clinical and lifestyle needs.
Oversee compliance with Aged Care Quality Standards, ISO frameworks and WHS requirements.
Provide clinical governance and high-level advice to ensure safe, best-practice service delivery.
Provide strong leadership to Care Managers and support staff.
Maintain strong relationships with clients, families, referrers and community partners.
Deliver accurate reporting, budgeting and program performance monitoring.
Requirements:
Diploma or higher qualification in Community Services or a related field.
Clinical care experience (clinical qualification desirable but not essential).
Demonstrated experience managing aged care or community care programs, ideally Support at Home (previously Home Care) Packages.
Strong understanding of compliance requirements, Aged Care Quality Standards and program reporting.
Experience in business development and service growth.
Excellent interpersonal, leadership and stakeholder engagement skills.
High-level organisational, analytical and decision-making abilities.
A values-driven mindset and commitment to helping people live well at home.